Contact Us

  • Some Common Questions

  • The extension suddenly stopped working.

  • This might be due to the extension corruption. Please uninstall and reinstall the extension. Remember to restart Chrome/Firefox between each uninstall/install.
    If that does not work, please email us two screenshots (i) of the entire settings page & (ii) of the page with the error.

  • I re-installed the extension. But now my credits are zero.

  • You are most likely using the API key from a different account than the one you purchased credits for. Please look for the email from FastSpring and send that to us. It will help us locate your account. If you cannot find the email from FastSpring, then you can have them send you the email again.

  • I've paid with Alipay, but don't see credits in my account yet.

  • We are experiencing delays with payments made via Alipay. Once the payment is released from Alipay, your account will automatically get the credits.

  • I have more questions. What do I do?

  • Please check our FAQs. If you can't find an answer there, please email us and we'd be happy to answer all your queries.